WotNot
A next-gen chatbot tool that helps to automate, scale, and streamline all interactions for businesses via human-like conversations.
Project - Live Chat Tool
ABOUT
Live Chat is a tool by customer support representatives to have a real time customer support and communication across channels, and deliver a rich conversational experiences by providing the correct responses at the right time by the right person.
ROLES AND RESPONSIBILITIES
1. Created strategy and planning of the entire design process and design handover
2. Conducted competitor and market study and engaged with real users for more insights
3. Complied requirements and categorised them 3 release phase
4. Created personas and scenarios
5. Created users flows and task flows for all 20 features
6. Handovered high fidelity screens and entire flow work prototype used for development
7. Created micro animations for various elements
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#strategy #planning #research #user_flow #interaction_design #micro_animation
Product Update/Release Blog: https://wotnot.io/blog/product-update-live-chat-tool/